> I do find it odd that this person can go on twitter to create the thread, tweet, and reply, but can't find the time to contact Apple. If they're a frequent t

> I do find it odd that this person can go on twitter to create the thread, tweet, and reply, but can't find the time to contact Apple. If they're a frequent twitter user, tweeting is an order of magnitude easier than figuring out how to engage some company's support team (no matter how easy that is). There's also the warranty factor: if their machine is out of warranty, contacting Apple is going to result in a massive bill [1]. They may not want to pay that, making contacting the company a pointless exercise. [1] $700-$800 according to this thread: https://forums.macrumors.com/threads/cost-to-repair-top-case-without-warranty.2100984/ https://forums.macrumors.com/threads/cost-to-repair-top-case...