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Yes, paying attention to detail is important. But you would never say this about an engineering system. If you had to make a series of poorly-marked binary cho
by noahl 8y ago
Yes, paying attention to detail is important.
But you would never say this about an engineering system. If you had to make a series of poorly-marked binary choices in a certain order to correctly deploy a bugfix, and someone got that wrong, the postmortem would be about what a terrible UI that is and how it has to be changed to improve system reliability. An operator making an easy-to-make mistake would never be considered "at fault".
That's how we treat things that really matter for websites. Voting in parliament is a lot more important than that. I'd rather see a real postmortem and plan for improvement, not blaming the users.
- nitrogen 8y agohad to make a series of poorly-marked binary choices in a certain order to correctly deploy a bugfix Unfortunately this is not uncommon. Tools like Jira are sometimes configured with a maze of steps and jumps around the UI (buttons, fields, dropdowns, popovers in various orders) to get a ticket into the correct state.