He had the utmost regard for his craft, which I respect and gives him a lot of credibility there. And as such I sympathized with him initially. I also resent th

He had the utmost regard for his craft, which I respect and gives him a lot of credibility there. And as such I sympathized with him initially. I also resent the idea of business interests leading to cutting corners in security (assuming that's what happened here). But I don't recall any apology from him (though I do recall one from the CEO). It's been a while, but I don't recall him going out of his way to provide hand-holding instructions on installing the next best thing available that he recommends, which I would expect as a _customer_. Whatever happened, whose ever "fault" it is, it's the responsibility of the company to serve the customer, not throw your hands up and say "Well I guess I can't do this anymore. You should do this instead now.". Resentment aside, if he were working for a company in a technical capacity, I'd trust that company more. But I wouldn't trust a company with him in an executive position.