Then the reasonable thing to do is to explain why it's a terrible response. What's unreasonable is to imply that the request is a sideshow in favor of a competi

Then the reasonable thing to do is to explain why it's a terrible response. What's unreasonable is to imply that the request is a sideshow in favor of a competing product because of the identity of the person who brought it up. If you have a good reason not to fulfill the request, charitably responding to the request with that reasoning is an educational opportunity for the audience. There's just no need to bring identities into the mix like this, and I think a dispassionate response outlining why the server need not even be trusted would stand on its own.