According to the article, the lawsuit is predicated on the assertion that Salesforce did know how its products were being used. I don't know anything about the

According to the article, the lawsuit is predicated on the assertion that Salesforce did know how its products were being used. I don't know anything about the facts here, but if that's true, then it sounds like they might have some legal responsibility. Unlike what you are saying, the case is not about whether or not Salesforce should have known they were supporting criminal activity. Rather, the lawsuit asserts that they did know.