2 ms·
Apple keyboard related tale, though not an Apple butterfly keyboard: I had to call Apple support yesterday to register an AppleCare Protection Plan agreement.
by js2 8y ago
Apple keyboard related tale, though not an Apple butterfly keyboard:
I had to call Apple support yesterday to register an AppleCare Protection Plan agreement. The way this works is you first get routed to someone who takes some notes about your case, then that person sends you to the correct specialist.
Anyway, after waiting on hold a short while (Apple lets you choose your genre of on-hold music or wait in silence... though normally they call you but for some reason they kept getting my voice mail so I had to call them), the woman who picked up starting asking me for information.
Thwack, thwack, thwack I hear as she’s typing, like fire crackers going off. Eventually I couldn’t take it anymore so
I said: “that is not an Apple
Keyboard you’re typing on!”
“Nope,” she said. “I spilled water on my Apple keyboard earlier today and it stopped working, so I pulled out this old PC keyboard I had. But I hate it. I texted my husband and asked him to go buy me a new Apple keyboard.” (It seemed like she was working from home.)
So I told her some people really prefer those mechanical switch keyboards, that they probably wouldn’t stop working from a bit of water, but maybe her Apple keyboard would start working again when it dried out. “I hope so,” she said, “Because I really prefer it for typing and my husband balked at the $100 cost of a new Apple keyboard.” (Obviously she meant an external Magic keyboard and not a MacBook PoS keyboard.)
(Aside: I’d consider it a public service if the WSJ would make this article available for free. I love the toggle switches! I was unable to make an outline.com link but I could read it by following the link from a Google search in an incognito window.)
- draw_down 8y agoTheir standalone keyboard is my favorite keyboard I've ever used, simple and very nice (but still with keys for volume control and playback control). I've never used the MacBooks with the keyboards people hate so much.
- culturestate 8y ago> It seemed like she was working from home Significant portions of their phone support staff work remotely; they’re called at-home advisors. Seems to be a really well-run program. https://www.apple.com/jobs/us/aha.html https://www.apple.com/jobs/us/aha.html
- gettingsnarky 8y agoAnd yet they can't provide them keyboards.