The job of customer service people is to actually respond to customers. You can't expect your customers to be perfectly clear every time they communicate with y

The job of customer service people is to actually respond to customers. You can't expect your customers to be perfectly clear every time they communicate with you and it is entirely your job to figure out what they really mean before blithely dismissing them. Seeing yet another one of these stories hit the front page of HN is making me want to double-down on removing Google from my life entirely.