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I've never worked in customer service but this seems wrong to me. I would expect that you would be able to communicate more effectively by saying the single cor
by MichaelDickens 8y ago
I've never worked in customer service but this seems wrong to me. I would expect that you would be able to communicate more effectively by saying the single core thing you need to say, because the more words you add, the less likely they are to miss that part, or even to not read anything in your message at all.
- derefr 8y agoIf a message is really really important, then you don't make it short and you don't pad it with fluff either. Instead, you say the simple thing you need communicated, over and over again in different ways, together with supporting evidence. Then, anywhere their eyes land on the page, they'll understand your message.