The responses need to scale with the level of the kid. A response that is fine for teaching a 4-year-old to recognize their emotions might end up sounding scrip

The responses need to scale with the level of the kid. A response that is fine for teaching a 4-year-old to recognize their emotions might end up sounding scripted and pro forma to an 11-year-old. Step #1 in this kind of conversation is to listen attentively to the other person. Trying to acknowledge someone’s feelings is much better than denying or ignoring them, but if the kid is obviously getting frustrated/annoyed at the response, then the parent needs to adjust what they are saying and doing. (Yes, this is hard.) In particular, if the kid is very heatedly angry and the parent calmly tells them “it sounds like you are upset”, that can be incredibly frustrating. If the mom had said “Your teacher must have really pissed you off!” (or whatever) the kid might have felt more understood and been willing to elaborate.