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Say what you want about Facebook, but at least they put an incredible amount of resources into hiring humans to deal with their problems that require good human
by hadsed 8y ago
Say what you want about Facebook, but at least they put an incredible amount of resources into hiring humans to deal with their problems that require good human judgment. They can of course do this because they basically print money. What about companies who operate on thin margins like Uber and Airbnb? (Uber at some point had been spending hundreds of millions of dollars on customer support, to their credit.)
It seems that regulation is the only way to force investment into mitigating these externalities for their customers.
- CaptainZapp 8y agoSay what you want about Facebook, but at least they put an incredible amount of resources into hiring humans to deal with their problems that require good human judgment. They most certainly did not do that out of the goodness of their heart, but were more or less forced to after their platform was used as a conduit for genocide, which they ignored for years and for other very unsavory and partially illegal practices. Most of the moderators are contractors, who make slightly above minimum wage and have absolutely horrible jobs and work under dreadful conditions[1] Using Facebook as some role model is disengenious, at best. [1] https://gizmodo.com/the-horrifying-lives-of-facebook-content-moderators-1649825388 https://gizmodo.com/the-horrifying-lives-of-facebook-content...