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The book https://www.amazon.com/Just-Listen-Discover-Getting-Absolutely/dp/0814436471 https://www.amazon.com/Just-Listen-Discover-Getting-Absolute... may help y
by btilly 8y ago
The book https://www.amazon.com/Just-Listen-Discover-Getting-Absolutely/dp/0814436471 https://www.amazon.com/Just-Listen-Discover-Getting-Absolute... may help you.
It is written by a psychiatrist who trains FBI hostage negotiators. Which is about as targeted as you can for hard conversations under difficult circumstances.