It's not covered in the post, but NVC also stresses figuring out what motivates other people and asking them about it in a non-threatening way (similar template

It's not covered in the post, but NVC also stresses figuring out what motivates other people and asking them about it in a non-threatening way (similar template), so I think this is very apropos. I'd say this part is even more difficult than the stuff in the post, and requires serious empathy.