3 ms·
> I can imagine with your atrocious rate ratio of returns Or, another perspective: Imagine you go to a shoe shop, and you try on three or four pairs before you
by DougBTX 18y ago
> I can imagine with your atrocious rate ratio of returns
Or, another perspective: Imagine you go to a shoe shop, and you try on three or four pairs before you buy. For Zappos, that would be a return rate of 3:1, reduced only by the inconvenience for the customer to return the shoes.
- randy 18y agoPerhaps. Though for me, trying on a pair of shoes in the store and putting them back on the shelf is a much different experience then ordering them online, waiting a few days, trying them on, and then re-packing them up and going to the post office to ship them back. When I buy stuff online, I usually want to keep it.