I found this book very helpful in several difficult conversations over the years - https://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/014311

I found this book very helpful in several difficult conversations over the years - https://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/0143118447 https://www.amazon.com/Difficult-Conversations-Discuss-What-... It has quite practical advice as well as a framework helping one navigate.