I agree with what the article says about needing a concise opener for a difficult conversation, and for that the madlibs-style script may be useful, but beyond

I agree with what the article says about needing a concise opener for a difficult conversation, and for that the madlibs-style script may be useful, but beyond that opener I think more natural language will come off as more genuine. I think the article may be in favor of this as well, as its kind of framed as NVC helping to get a hard conversation started instead of putting off forever.