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I am ACIT and ACMT certified working for an AASP and you're absolutely right. The Audio IC issue with iPhone 7 and 7+ is awful but Apple refuses to acknowledge
by jbnorth 8y ago
I am ACIT and ACMT certified working for an AASP and you're absolutely right. The Audio IC issue with iPhone 7 and 7+ is awful but Apple refuses to acknowledge it's their problem. They had a rep program for a few months when it first started surfacing but then cancelled it when their own internal investigation said it wasn't their fault. While we tend not to recommend the 6s, we also don't sell and iPhones whether new or refurb.
- robin_reala 8y agoNot sure they refuse to acknowledge it: my wife’s 7+ had this last month and the Apple store said “Oh yeah, known problem” and replaced it free of charge.
- Double_a_92 8y agoDid they really admit that their products have problems? Wow. I would have expected them to say something like "Oh yes It was totally your fault, but we can replace it for free because we're nice."
- robin_reala 8y agoYep. Well, “ett känd problem” as this was in Sweden, but they acknowledged it as an Apple thing. Maybe because it was still under EU warranty?
- jbnorth 8y agoYes if it's still under a warranty then Apple will repair or replace it free of charge.
- deleted 8y ago[deleted]