3 ms·
Just last month, Airbnb reneged on its offer to cover the cost of my alternative accommodations when they let me a place without running water. Then they had to
by ibejoeb 8y ago
Just last month, Airbnb reneged on its offer to cover the cost of my alternative accommodations when they let me a place without running water. Then they had to audacity to charge me for the first night; "it's policy," they said. Spent perhaps 5 hours chasing down their agents who use pseudonyms, don't have phone numbers, and have no stake in the matter. Now they deal with American Express.
Airbnb makes Uber look like Mr. Rogers.
- TAForObvReasons 8y agoGiven that AirBnB is a YC company, maybe the best strategy is to use the Hacker News support channel? Other YC companies like CoinBase have notoriously bad customer support except for when posts reach the front page of Hacker News
- ibejoeb 8y agoEven if that were something that I could do, it's terrible that the MO is to fuck the customer. * It turns out it was an illegal unit to begin with * The unit was uninhabitable and would be unable to get a CO even if it weren't otherwise illegal * The host wasn't a real person. It was a persona. * A third-party is facilitating the whole thing. That company is called Makomi (https://makomi.com/ https://makomi.com/) and makes its money operating illegal sublets in NYC. Everyone here is playing the arms-length game as if there is some kind of plausible deniability that they are not prima facie illegal, and then they pile on by being dodgy even on top of that. It's unfortunate, because when Airbnb works well, it's great, and when the slightest thing is wrong, it's donkey show.
- deleted 8y ago[deleted]
- lugg 8y agoPlease tell me I'm not the only one who sees the irony here?