The presenter shared his written version of the talk and i'd say that this is probably this biggest takeaway: > The important lesson is that you'll encounter m

The presenter shared his written version of the talk and i'd say that this is probably this biggest takeaway: > The important lesson is that you'll encounter multiple types of operators, with various mental models, and various approaches to your system. You must take a human-centric approach. Avoid the glass house, and provide well-layered observability probes that adapt to specific types of concerns, and provide both guidance and flexibility to operators. This will be the difference between a system where people can operate at various levels of experience, and a system where only wizards can thrive.