I've used both the phones in your post and by and large I agree with you. That said, you seem to be talking about phones in a business environment. Do the use

I've used both the phones in your post and by and large I agree with you. That said, you seem to be talking about phones in a business environment. Do the users of the phones you're talking about own them? I wonder if they treat them with less respect if they can get a new one just by dumping it on your desk every 3 months. I'm not saying the problem isn't there, just it might be exacerbated by user behaviour that RIM didn't anticipate.