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I agree, and anecdotally, I buy all kinds of things frequently on Amazon - food, electronics, cosmetics, pricey PC parts, stationery, phone cases, etc. - with a
by rococode 8y ago
I agree, and anecdotally, I buy all kinds of things frequently on Amazon - food, electronics, cosmetics, pricey PC parts, stationery, phone cases, etc. - with a purchase every week or two and have yet to encounter a counterfeit. And in the rare cases I do have problems (damaged product, shipment missing, etc), Amazon customer support has consistently been good. So personally speaking, their reputation in my eyes hasn't really changed. I suspect that many customers share my feelings, but like with every other service industry, the most outspoken customers are the unhappy ones.
- katbyte 8y agoI have gotten a few duds, but as you say: Their customer support is second to none and i know if it happens i'll be able to return the item at no cost for a full refund. However I also am pretty careful about keeping an eye out for scams and counterfeit items as well, there are definitely some obvious ones out there and it does make me wary and purchase less then i would otherwise.