And the lower bounds of confidence too. A lot of people I've encountered are quite scared of computers, and experience a significant amount of anxiety when ask

And the lower bounds of confidence too. A lot of people I've encountered are quite scared of computers, and experience a significant amount of anxiety when asked to use a computer in front of someone. What to us is as natural as reaching for something, is to them a task to be feared, anticipated with dread, embarrassment and shame. All IT related people should spend time with such folks, as you did. It would definitely help the industry if we were all a lot more open and sympathetic to people who are mystified, scared, or angered by computers and software.