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This is precisely my fear. Cloudflare is using price as a selling point. For people with just a few domains, price isn't important. I have 5 domains with hover.

by awill 8y ago

This is precisely my fear. Cloudflare is using price as a selling point. For people with just a few domains, price isn't important. I have 5 domains with hover.com. I'm happy to pay a couple of bucks extra per year to know that there's real support. I can call and get an answer in 10 seconds. Granted, I've never needed to call support, but losing my domain would be a huge disaster with no website, no email, and cost me hours of time. I see no reason to risk anything to save $5 a year

SnowingXIV 8y ago
Every time I've thought about moving away from Namecheap to something else I've remembered those once in a blue moon times I've actually needed to reach out to support for mission critical type of events. The support I've received has been absolutely stellar. Above and beyond what I would have expected to be their scope of service. I don't know any other providers I hold as highly in support, especially anything coming from a tech company. My main gripe is that I wish they would include free SSL and they give their UI some love but that's minor as I only access it on certain occasions.
- brobinson 8y ago
  I dislike Namecheap for a few reasons. They don't let you log in with a _valid_ username and password if you are using a VPN. Their UI is pretty bad, too. If you have an adblocker, you don't see "Submit" buttons on a lot of forms (editing WHOIS information, etc.)... lots of small annoyances with their service.
  - naaaaak 8y ago
    This is the opposite of my experience with a VPN and uBlock (both work, no issues). Agreed on the UI.
  - h1d 8y ago
    Submit button problem sounds solvable if people keep bugging the support. It's 1 day job, probably button image or form URL includes 'ad' or something.
  - albertvila 8y ago
    I have a few domains with them and I totally agree that the UI needs some love.
jermaustin1 8y ago
I've been a customer of hover for a couple of years now. I've transferred as many of my GoDaddy domains to it as I could without affecting any running services (email mostly). And now I have 35 domains on hover. I'm happy to pay the increased price just because the UI doesn't change.

by awill 8y ago

SnowingXIV 8y ago

Every time I've thought about moving away from Namecheap to something else I've remembered those once in a blue moon times I've actually needed to reach out to support for mission critical type of events. The support I've received has been absolutely stellar. Above and beyond what I would have expected to be their scope of service. I don't know any other providers I hold as highly in support, especially anything coming from a tech company. My main gripe is that I wish they would include free SSL and they give their UI some love but that's minor as I only access it on certain occasions.

brobinson 8y ago
I dislike Namecheap for a few reasons. They don't let you log in with a _valid_ username and password if you are using a VPN. Their UI is pretty bad, too. If you have an adblocker, you don't see "Submit" buttons on a lot of forms (editing WHOIS information, etc.)... lots of small annoyances with their service.
- naaaaak 8y ago
  This is the opposite of my experience with a VPN and uBlock (both work, no issues). Agreed on the UI.
- h1d 8y ago
  Submit button problem sounds solvable if people keep bugging the support. It's 1 day job, probably button image or form URL includes 'ad' or something.
- albertvila 8y ago
  I have a few domains with them and I totally agree that the UI needs some love.

jermaustin1 8y ago

I've been a customer of hover for a couple of years now. I've transferred as many of my GoDaddy domains to it as I could without affecting any running services (email mostly). And now I have 35 domains on hover. I'm happy to pay the increased price just because the UI doesn't change.