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One drawback to using Cloudflare Registrar that wasn't obvious to me at first is that you have to use Cloudflare's nameservers. Not that I blame them for it, bu

by dguo 8y ago

One drawback to using Cloudflare Registrar that wasn't obvious to me at first is that you have to use Cloudflare's nameservers. Not that I blame them for it, but it'd be nice if the marketing page made this detail more obvious. I've chosen to pay an extra $0.50 or so per domain to Porkbun for the option of using other nameservers.

ocdtrekkie 8y ago
Yeah, I found this irritatingly problematic, and it means if I have a DNS issue to my host, I may need to leave Cloudflare just to troubleshoot it. There's several other features I find missing compared to a more mature registrar, but hopefully they'll get there eventually. For now, I'm moving my low-importance domains over to it for the cost savings, but will keep my primary domains under GoDaddy.
jamestanderson 8y ago
I've moved some domains to Cloudflare Registrar not knowing this limitation. I asked them about it and the support person said they are targeting Q1 2019 for this feature. Now that we're approaching that date I'm not sure they'll hit that. I've also had a billing issue with Cloudflare Registrar. I transferred two domains and paid the renewal fee, and two months later was charged for the same domains again. They've since issued a refund after I raised a support ticket (still waiting on that to hit my card), but the fact that it happened at all is worrying to me. Granted I was in early access so I expected some things not to be polished yet, but these are pretty critical areas to get right as a registrar. And since my billing issue happened just last week I doubt that issue has been fixed with the general release. So I'm going to hold off on transferring more domains until it matures, or just stick with Gandi.
- samatcloudflare 8y ago
  I apologize for the billing issue. I understand how frustrating that would be and it's well below our standards. We're working as a team to make that right and earn back your trust now.
  - jamestanderson 8y ago
    Thanks Sam for the reply, I've been otherwise happy with Cloudflare services for several years. The support with this issue was very helpful.
queercode 8y ago
Thanks for the info. This makes it a hard pass for me until I can use other nameservers.
StavrosK 8y ago
This is exactly my experience as well. It hasn't been such a problem because I use CloudFlare as my DNS provider, but not having the option is problematic. It's less "CloudFlare Registrar" and more "CloudFlare lock-in service".
amanzi 8y ago
This seemed obvious to me, in that I can't see why you would want to use Cloudflare as your Registrar if you weren't using their DNS services. I've always switched my DNS services over to Cloudflare as soon as I've bought a domain, so for me I like having the easy integration of Cloudflare managing the domain and the DNS records.
- dguo 8y ago
  To save money. Which I think makes sense considering the main selling point for Cloudflare Registrar is the at-cost pricing.

by dguo 8y ago

ocdtrekkie 8y ago

Yeah, I found this irritatingly problematic, and it means if I have a DNS issue to my host, I may need to leave Cloudflare just to troubleshoot it. There's several other features I find missing compared to a more mature registrar, but hopefully they'll get there eventually. For now, I'm moving my low-importance domains over to it for the cost savings, but will keep my primary domains under GoDaddy.

jamestanderson 8y ago

I've moved some domains to Cloudflare Registrar not knowing this limitation. I asked them about it and the support person said they are targeting Q1 2019 for this feature. Now that we're approaching that date I'm not sure they'll hit that. I've also had a billing issue with Cloudflare Registrar. I transferred two domains and paid the renewal fee, and two months later was charged for the same domains again. They've since issued a refund after I raised a support ticket (still waiting on that to hit my card), but the fact that it happened at all is worrying to me. Granted I was in early access so I expected some things not to be polished yet, but these are pretty critical areas to get right as a registrar. And since my billing issue happened just last week I doubt that issue has been fixed with the general release. So I'm going to hold off on transferring more domains until it matures, or just stick with Gandi.

samatcloudflare 8y ago
I apologize for the billing issue. I understand how frustrating that would be and it's well below our standards. We're working as a team to make that right and earn back your trust now.
- jamestanderson 8y ago
  Thanks Sam for the reply, I've been otherwise happy with Cloudflare services for several years. The support with this issue was very helpful.

queercode 8y ago

Thanks for the info. This makes it a hard pass for me until I can use other nameservers.

StavrosK 8y ago

This is exactly my experience as well. It hasn't been such a problem because I use CloudFlare as my DNS provider, but not having the option is problematic. It's less "CloudFlare Registrar" and more "CloudFlare lock-in service".

amanzi 8y ago

This seemed obvious to me, in that I can't see why you would want to use Cloudflare as your Registrar if you weren't using their DNS services. I've always switched my DNS services over to Cloudflare as soon as I've bought a domain, so for me I like having the easy integration of Cloudflare managing the domain and the DNS records.

dguo 8y ago
To save money. Which I think makes sense considering the main selling point for Cloudflare Registrar is the at-cost pricing.