This is not a Google engineer problem - it's a Google management problem. Managers, theoretically from the top down, are deciding how to allocate resources (as

This is not a Google engineer problem - it's a Google management problem. Managers, theoretically from the top down, are deciding how to allocate resources (as in, almost no live customer service people), what automated policies to put in, etc. I think there's a fundamental problem with any company that refuses to provide some human contact for problem resolution (with customers, partners, vendors, etc.)