PagerDuty has an awesome page for this actually [1]. There is also awesome advice in the SRE books [2]. [1] https://postmortems.pagerduty.com/ https://postmort

PagerDuty has an awesome page for this actually [1]. There is also awesome advice in the SRE books [2]. [1] https://postmortems.pagerduty.com/ https://postmortems.pagerduty.com/ [2] https://landing.google.com/sre/sre-book/chapters/effective-troubleshooting/ https://landing.google.com/sre/sre-book/chapters/effective-t...