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The service desk feature is nice, but maybe having a form for people to fill out to file a support request would be even better. That way, people can file reque
by applecrazy 8y ago
The service desk feature is nice, but maybe having a form for people to fill out to file a support request would be even better. That way, people can file requests without directly opening their email client.
Just a small thought :)
- mansilladev 8y agoJira Service Desk does come with a portal and forms to create requests (in addition to supporting email).
- applecrazy 8y agoI was talking about Gitlab Service Desk.
- victorwu 8y agoThanks for the idea! We have the idea logged here: https://gitlab.com/gitlab-org/gitlab-ee/issues/1734 https://gitlab.com/gitlab-org/gitlab-ee/issues/1734. Feel free to add comments there. Thanks!