Dr. Shetty has exactly the right ethos in a cumbersome and bureaucratic industry: "Japanese companies reinvented the process of making cars. What health care ne

Dr. Shetty has exactly the right ethos in a cumbersome and bureaucratic industry: "Japanese companies reinvented the process of making cars. What health care needs is process innovation, not product innovation." Improving processes in this case will naturally generate better products (health services). But will also increase the knowledge of these processes, which will ultimately pave the way for the creation of improved supporting technologies.