I have had good success as a user (mostly billing, asking for credits or removal of charges/fees) with chat bots. By politely specifying exactly what the probl

I have had good success as a user (mostly billing, asking for credits or removal of charges/fees) with chat bots. By politely specifying exactly what the problem is, what actions need to happen for it to be considered resolved, and asking to contact a party who can take those actions in my first message it helps hasten the interaction.