I didn’t say replace the “operator” part of PagerDuty — you still need something to manage on call rotations and escalate to right engineers. But that shouldn’t

I didn’t say replace the “operator” part of PagerDuty — you still need something to manage on call rotations and escalate to right engineers. But that shouldn’t cost $39 a month per engineer and all the other features won’t be used because people spend most time in their messaging app triaging issues.