3 ms·
SRE at a large software company here - PagerDuty is absolutely critical to our operations. I will absolutely not trust Slack's availability nor is Slack the rig
by isatty 8y ago
SRE at a large software company here - PagerDuty is absolutely critical to our operations. I will absolutely not trust Slack's availability nor is Slack the right platform to manage this and to expect immediate responses, even from oncalls.
When you've lots of users bells and whistles like schedule layers and setting overrides are very useful.
You don't need the $99/month plan, you can do fine on $39/month.
- ec109685 8y agoI didn’t say replace the “operator” part of PagerDuty — you still need something to manage on call rotations and escalate to right engineers. But that shouldn’t cost $39 a month per engineer and all the other features won’t be used because people spend most time in their messaging app triaging issues.