We use multiple schedules with Pagerduty, and when an escalation policy is triggered, it can route to multiple additional schedules. So let's say you can escala

We use multiple schedules with Pagerduty, and when an escalation policy is triggered, it can route to multiple additional schedules. So let's say you can escalate to an SME schedule, if a certain incident is not resolved within a certain amount of time. They have a configuration tab for "business services", where you can set up dependencies between services, but we're not using that, so idk how smart is that.