This is not true in my experience. I led the monitoring team at my past job and we spent a non significant effort monitoring PagerDuty due to often delays in in

This is not true in my experience. I led the monitoring team at my past job and we spent a non significant effort monitoring PagerDuty due to often delays in ingestion and notification. If you page through their status page[1] they have a problem with delayed ingestion or notification almost monthly. If people actually monitored they'd be surprised how often they miss SLA. [1] https://status.pagerduty.com/history?page=1 https://status.pagerduty.com/history?page=1