Sure, I understand the "so let us do our job". I've been on the other side of that. On the other hand, I need information to be able to do my job: Is this onl

Sure, I understand the "so let us do our job". I've been on the other side of that. On the other hand, I need information to be able to do my job: Is this only our cabinet having problems and I need to start rolling to the datacenter (in the middle of a giant blizzard)? Is this possibly some sort of problem with our own power infrastructure? Is something on fire (an EPO triggered by fire could cause this)? Did the roof cave in under the weight of the snow we are getting? Is the power stabilized or is there some indication that power might be up and down? In short, I need answers to: Do I need to gracefully take down my site to prevent lost transactions and database corruption? Do I need to switch to our backup site? For context: All of our servers powering off at once and then back on shouldn't be possible. It should require the failure of at least 3 independent pieces of equipment (except at the breaker panel or in our cabinet where it could be only two failures). It is extremely unusual for this to happen, first time it's happened for me and I've been in that facility since 2004. So, yes, I respect that you need to do your job. But I also need to do my job. Plus, I'm pretty sure the guy answering the trouble line, his job WAS talking with the customers. The people working the problem likely didn't include him. This is a huge data center run by a ginormous company. I don't think I was taking him away from twisting a wrench. :-)