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Support is a cost-center for most B2C companies.
by kevinlou 8y ago
Support is a cost-center for most B2C companies.
- paulie_a 8y agoI would consider it a cost center like a developer fixing a released bug. It's necessary maintenance and when done right results in more profits This is another reason why everyone at a company should be a csr for a number of hours per month. From CEO to every developer.