I can vouch that Support & Customer Success has always been a first class participant in the company. One of the founders ran the team when it was small, and R

I can vouch that Support & Customer Success has always been a first class participant in the company. One of the founders ran the team when it was small, and Ryan has done a great job growing it out -- to the point where their #1 problem is other PD teams poaching their people into other roles in Product, Internal Tools, Engineering and even Sales :) (Disclaimer: I worked at PagerDuty for 7+ happy years)