3 ms·

They're spending $30M+ on R&D, so if you feel that way as a customer, that's not good.

• whalesalad 8y ago
  On principle alone I wouldn't give them my money ever again. I'd engineer my own lightweight solution before then or use an underdog competitor. I have a sour taste in my mouth for their meteoric rise to success/IPO versus their pathetic investments (or lack therof) in product improvement. It really sucks to use. Reminds me of Engineyard (also abandonware).
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  • chipgap98 8y ago
    We tried using one of their competitors and strongly disliked it, enough to go back to PagerDuty in under a year. I'm sure there are other options we could have tried, but it seems to do what we need pretty well.
  • fredsted 8y ago
    I feel that while OP is correct - PagerDuty hasn't changed much - engineering my own on-call system is the last priority of pretty much any business. It's one of the things you don't want to do yourself. Additionally, PagerDuty works extremely well and I can't think of any additional features we need right now.
  • phxrsg 8y ago
    Honestly, if your response to critical ops notifications is to engineer a lightweight solution as a part time pet project, I don't want to work for or use your product. If you are talking instead about hiring an ops engineer to build your custom lightweight solution, I would ask why you're spending 100k+ all-in cost on an engineer to do something you could pay PD to do for cheaper.