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Agreed, too many good open source solutions now. No one thinks of alerting as paging anymore. You can use email to text now, chat solutions like Slack/Mattermos
by techntoke 8y ago
Agreed, too many good open source solutions now. No one thinks of alerting as paging anymore. You can use email to text now, chat solutions like Slack/Mattermost/etc. You no longer need an SMS gateway and if you do then Prometheus supports Twilio. All PagerDuty has going for it is a sales team trying to get managers to sign up for a service before exploring alternatives.
- jessemillar 8y agoOut of genuine curiosity, do you have a list of good alternatives or some reading material on "paging" best practices? My team uses PagerDuty but I've never really questioned if there's a better method out there because the system PagerDuty replaced for us was so terrible that PagerDuty seemed like a godsend.
- lozenge 8y agoGoogle's free SRE handbook has some info.
- wbronitsky 8y agoYou guys are out here giving very strong dismissals of a very good service, and then referring us to a resource you wont even bother to link? Maybe you can link the actual resources to prove your argument instead of assuming you are correct and dismissing people to figure it out on their own. Usually, the standard for conversations here is held to a higher, non-twitter level, and I for one enjoy conversations held to higher standards.
- jonlucc 8y agoI think they must be referring to this: https://landing.google.com/sre/sre-book/toc/index.html https://landing.google.com/sre/sre-book/toc/index.html
- mamurphy 8y agoI don't see alternative services on this page (https://landing.google.com/sre/sre-book/chapters/monitoring-distributed-systems/ https://landing.google.com/sre/sre-book/chapters/monitoring-...) Do you have any alternates you would recommend?
- beberlei 8y agoThe value of Pagerduty is not in its notification, but the workflows around it. Alert in the middle of the night? Don't page unless its critical. Management of on-call schedules, escalate when on-call engineer doesn't answer. We use OpsGenie for this (in addition of sending messages to a chat, but off work that is usually muted or not installed on engineers phone), but PagerDuty has the same functionality.
- eeeeeeeeeeeee 8y agoI swear half the time my Slack notifications don’t go off on my phone. Even with background refresh on. I would never trust that service for critical alerts. As in, you need to wake up and fix this now. I’ve run my own monitoring solutions. My own Asterisk systems. Even my own Twilio integrations. You are grossly oversimplifying what is needed to create and maintain those systems. For many, PagerDuty is absolutely worth the cost, which is why it’s so popular. People will pay for reliability they can depend on so they can focus on their core business.
- fletchowns 8y agoI think by default slack has Do Not Disturb enabled from 10PM to 8AM. May want to double check that!
- eeeeeeeeeeeee 8y agoFigured that was it, but it’s happening during my daytime outside of the DND.
- AJ007 8y agoSlack notification delivery is definitely not what it used to be.
- jfk13 8y agoYou mean to say it's slacking off?