I'm in So Cal. My S got backed into - repair of quarter and door panels took about 6 weeks. For annual service and repairs, it's been pleasant for me. Granted,

I'm in So Cal. My S got backed into - repair of quarter and door panels took about 6 weeks. For annual service and repairs, it's been pleasant for me. Granted, it takes a while to get the appointment now, but they've always given me a loaner that's often nicer/newer than mine (or $700 Lyft credit one time), so I haven't minded delays. Mobile service has also been great, responsive and very convenient. Contrast that to the Mercedes dealership. Every time we take in our warrantied SUV, I feel like they're trying to take us for every penny they can - very unpleasant.