In my experience end users are very often wrong, QA departments are rarely wrong. This is true. However, even in the cases where I have spent considerable time

In my experience end users are very often wrong, QA departments are rarely wrong. This is true. However, even in the cases where I have spent considerable time analyzing the situation and have included specific information, I get the distinct impression that devs simply don't listen to what users say. I get the distinct impression that most of them simply disdain me and don't even listen to what I have to say.