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> I have frequent problems with their mail getting lost, classified as spam, rejected, filed somewhere, or just difficult to see. I have the exact opposite pro

> I have frequent problems with their mail getting lost, classified as spam, rejected, filed somewhere, or just difficult to see. I have the exact opposite problem. My clients with ISP email, free email, low quality shared hosting email have the problems. My clients with G Suite, and Office365 have no deliverability, spam or reliability problems.

vidarh 8y ago
I've had problems with Google putting their own messages to me in the spam folder. The Gmail spam filtering is totally hit and miss - I have had a number of Gmail/Gsuite accounts and the level of deliverability is all over the place. When it's good, it's great. When it isn't, no action you take will prevent it from sending important messages to the spam folder.
- josefresco 8y ago
  Again, I just haven't seen this. Not just with myself, but with my clients. My latest email issue related to Comcast nuking form submissions from a client website ...randomly. I use "nuked" because unlike Gmail it didn't get delivered to a SPAM folder, it was just ... gone. Not all submissions, just a couple here and there, enough to drive the client crazy, and create mistrust. Issue before that was related to Earthlink (yes that Earthlink) doing the same thing. my solution in that case was to put my G Suite email on the BCC list - guess who got 100% of the form submissions? > This guy Gmail spam filtering is not hit or miss, it's very reliable both from my own experience and my clients, whom typically "upgrade" to solve spam and deliverability issues with other providers.
  - vidarh 8y ago
    > Gmail spam filtering is not hit or miss Yes, it is hit or miss, as our vastly different experiences show. Be happy you've gotten lucky. I have not. And I know I'm not alone as I regularly come across others who get confused when they have their first experience with this, because they used to have the same belief about Gmail as you do.
jwr 8y ago
Note that deliverability problems are difficult to notice. Few people report or investigate, it is generally assumed that E-mail is unreliable, and that people often do not reply to E-mails. The only reason I noticed is because I really cared about talking to customers and because I run my own server and can look in the logs to see if the E-mail was accepted by Google.

vidarh 8y ago

I've had problems with Google putting their own messages to me in the spam folder. The Gmail spam filtering is totally hit and miss - I have had a number of Gmail/Gsuite accounts and the level of deliverability is all over the place. When it's good, it's great. When it isn't, no action you take will prevent it from sending important messages to the spam folder.

josefresco 8y ago
Again, I just haven't seen this. Not just with myself, but with my clients. My latest email issue related to Comcast nuking form submissions from a client website ...randomly. I use "nuked" because unlike Gmail it didn't get delivered to a SPAM folder, it was just ... gone. Not all submissions, just a couple here and there, enough to drive the client crazy, and create mistrust. Issue before that was related to Earthlink (yes that Earthlink) doing the same thing. my solution in that case was to put my G Suite email on the BCC list - guess who got 100% of the form submissions? > This guy Gmail spam filtering is not hit or miss, it's very reliable both from my own experience and my clients, whom typically "upgrade" to solve spam and deliverability issues with other providers.
- vidarh 8y ago
  > Gmail spam filtering is not hit or miss Yes, it is hit or miss, as our vastly different experiences show. Be happy you've gotten lucky. I have not. And I know I'm not alone as I regularly come across others who get confused when they have their first experience with this, because they used to have the same belief about Gmail as you do.

jwr 8y ago

Note that deliverability problems are difficult to notice. Few people report or investigate, it is generally assumed that E-mail is unreliable, and that people often do not reply to E-mails. The only reason I noticed is because I really cared about talking to customers and because I run my own server and can look in the logs to see if the E-mail was accepted by Google.