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You should never have been sending mail from noreply@ in the first place. Every message needs to be send from a real mailbox that can receive a reply that will
by gnu8 8y ago
You should never have been sending mail from noreply@ in the first place. Every message needs to be send from a real mailbox that can receive a reply that will be read by a person. If the message isn’t important enough for that, then it is spam and Gmail was doing the correct thing with it.
- pmlnr 8y agoI don't believe your approach is correct, for multiple reasons. There are valid scenarios for one way communication; those emails are only verifications of transaction that can't be simply altered via responding to a mail. Email has the notion of Reply-to header, although this case, that was not populated. Making a decision solely noreply@ is why the life of Mr. Null is quite hard.[^1] No, gmail is not right about this. [^1] https://www.wired.com/2015/11/null/ https://www.wired.com/2015/11/null/
- lazyasciiart 8y agoIt doesn't matter if the transaction can't be altered if something went wrong. The customer can still have a complaint to register, like "I am not your customer, please stop sending me his receipts".
- theli0nheart 8y agoI have to disagree with you. If you're sending a message to somebody, no matter what the medium, it's the right thing to do to give them a way to respond. Emails are a two-party transaction, not a facility for unidirectional spam.
- mrighele 8y agoA valid return address is not the only way to respond. There could be a link to a support page in the mail, a telephone number or even a mailto: link.
- tdfx 8y agoThere could be, but frequently is not.
- dhimes 8y agogsuite-noreply@google.com sends me invoices.
- theli0nheart 8y agoWhat's your point?
- peterwwillis 8y agoYou can respond by looking up the company and contacting them...
- icedchai 8y agoSorry, this ship sailed about 25 years ago. These days, emails are primarily a facility for notifications and other unidirectional messaging. Some of it is not spam. A lot of it is. I delete rough 20 emails every morning, unread.
- Jach 8y agoPostcards have a long history of disagreement with you.
- theli0nheart 8y agoYou generally don't receive postcards from people you don't know how to get in touch with.
- bashinator 8y agoDo you even feel this way about emails used for a password-reset transaction?
- theli0nheart 8y agoAbsolutely. Why wouldn't I? Let's say I didn't request it. Wouldn't you want a way to reach out to support to let them know that someone might be trying to get into your account?
- behringer 8y agoIf you want your support staff responding to user's auto-responders, newsletters and spam, then use support@, but if you want your staff to get work done, then you use a noreply@ and have your support requests come in some other way.
- saltcured 8y agoYou seem adamant that users and their ISPs should deal with the spam problem without any speed bumps for you, but unwilling to accept the equal spam problem of sifting legitimate support problems from other replies. I understand the frustration of seeing our simple and low effort mechanisms decay over the past 30 years. But I also appreciate that there might just be a need for a more symmetric social contract for engaging in the use of communications systems and other common infrastructure.
- behringer 8y agoI don't consider receipts and other noreply content from the places I frequent to be spam. I want those messages. If my ISP or service provider auto-spammed them I would be very annoyed. Just because I want their receipts doesn't mean I expect to get a live human when I reply. I'll just call them or email their support line.
- saltcured 8y agoHmm, I didn't mean that all notifications are spam. But, the task recipients face for sifting and sorting their inbox into different buckets is essentially the same faced by a notification sender who accepts feedback instead of hiding behind a no-reply address. Lacking real message authentication and authorization tools, we have to look at a mixture of content and metadata patterns to try to sort it out. In this every gray world, I can imagine reciprocity being a useful measure...
- mrmuagi 8y agoIs that a 'should' as in best practice, or a 'should' in terms of a RFC for a mailing standard? The reason I ask is because I'm pretty sure lot's of sites (invoices/receipts/newsletters) send out stuff via a noreply intentionally.