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tl;dr - Gmail collapses 'threads' of identical messages and you might not see the newest one, and on password reset links (and others) that can be a problem. A
by ChuckMcM 8y ago
tl;dr - Gmail collapses 'threads' of identical messages and you might not see the newest one, and on password reset links (and others) that can be a problem.
At Blekko we ran into a variant of this caused all of our regular logging reports to get thrown into a single gmail thread and collapsed (making it hard to find the results) so we changed our logging script to include the date in the subject line.
The fix for the author would have been to change the subject to 'change password request received on 14-mar-2019' or something similar (you can include the time too for more uniqueness). Then it always starts a new thread and the messages are always visible.
- __david__ 8y agoIf only there was a way for email messages to indicate they were part of a chain or not… Sarcasm aside, it stinks to have to workaround email clients that deliberately don't pay attention to convention. Putting the date in the subject should be a clear indicator that Gmail is in the wrong here—there's already a date field in the headers.