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Those people don't seem to get how the service industry is about receiving a service from people. Getting your coffee serviced by a human is a matter of status,
by mateo1 8y ago
Those people don't seem to get how the service industry is about receiving a service from people. Getting your coffee serviced by a human is a matter of status, not convenience and efficiency. If you want efficiency you have instant coffee and venting machines.
- detaro 8y agoFor at least some part of people going to coffee shops (especially when getting coffee "on the way" somewhere) the "status" they want is "convenient, tasty coffee", which neither instant coffee nor the typical vending machine provide.