It's easy to be cynical but it's optimistic expectation management. It might be resolved, it has to get worse before you escalate it further. They might not kn

It's easy to be cynical but it's optimistic expectation management. It might be resolved, it has to get worse before you escalate it further. They might not know the full facts. Might be worse than it really is. How do you know? You can't judge that because your personal rendering of Facebook failed. You have load balancers and CDNs and A/B testers all getting in the way of delivering data to your machine. It's too easy to draw a conclusion from the client-side armchair and the provider is absolutely not going to make false promises, for the worse or for the better. You want to hope that Facebook, in this case, acts on more complete information.