10 ms·

System requirements

43 points by bifrost 8y ago

bifrost 8y ago
The TLDR on this is -> I tried to login to my Chase account today, I've been a customer for over a decade or so and this wasn't an unusual occurrence. It kept redirecting me to use the Android/iOS app or check the system requirements. I tried a couple times, I even used a different browser. Lo and behold I found out that they don't support my operating system for some reason (I use FreeBSD) and they also don't support Linux. I'm tempted to close my Chase accounts but I kinda like getting Amazon points. This reminds me of the 1990s... I should add, installing a user agent switcher lets me login, so they're just being rude.
- taylodl 8y ago
  The browser is the platform. It's very surprising to see a Fortune 20 company making this a requirement in 2019?
  - teilo 8y ago
    Generally that means they are more likely to do something this bone-headed, not less. Especially if they are a bank.
- arthurjj 8y ago
  > I should add, installing a user agent switcher lets me login, so they're just being rude. Thanks for posting a workaround
- deleted 8y ago
  [deleted]
- sparrish 8y ago
  I can still log in from Linux (Ubuntu) just fine and I'm not doing any user-agent spoofing.
  - bifrost 8y ago
    Maybe you're lucky?
- jsgo 8y ago
  which browser are you using? From the anecdotes here, it looks like Firefox works on at least Debian and Fedora, so maybe Firefox does something with the user agent to prevent saying what platform it is on.
  - bifrost 8y ago
    Latest FFox, built from src.
ziddoap 8y ago
I looked briefly but wasn't able to find a posted reason for the requirements. Are you aware of why these requirements were put in place? What an odd thing to see from a webpage in 2019.
- bifrost 8y ago
  I looked, it appears to be "management is braindead" so I don't have a lot more than that. I've also tweeted at them so we'll see what they come up with.
mcstafford 8y ago
This typifies my most common use of VirtualBox. https://www.virtualbox.org https://www.virtualbox.org
jxcl 8y ago
I am still able to log in to my chase account with Firefox on Debian. I don't have any user agent switching going on.
kuhhk 8y ago
The linked page includes Mac OSX Yosemite as an option, and I've logged into Chase with a Mac for years. This title doesn't sound correct...
- lainga 8y ago
  What's the difference between OS X and OSX Yosemite?
  - paste0x78 8y ago
    OSX was used originally to just describe version 10, a big change to the OS which broke backwards compatibility. Now its used loosely to describe any version above 9. Each point version of OSX has a codename, Yosemite is v10.10. The latest version 10.14.x has the name Mojave. Apple recently rebranded OSX to macOS, possibly to have a version number higher than 10 some day. https://en.wikipedia.org/wiki/MacOS#Mac_OS_X https://en.wikipedia.org/wiki/MacOS#Mac_OS_X
    - jsgo 8y ago
      > Apple recently rebranded OSX to macOS, possibly to have a version number higher than 10 some day. that may be, I figured it had more to be in line with tvOS, watchOS, and iOS. having somethingOS for everything except for one being OSsomething just seemed oddball enough for them to want to bring it in line. In theory you could have 10.1234567890 for a release and retain OSX if that was the concern. I think everyone would hate them for it, but I don't think there's anything preventing it.
- mwexler 8y ago
  I think the title benefits from quotes: non-"Windows/OS X" users. IE, anything other than mainstream Windows or OS X.
- bifrost 8y ago
  The title was changed; I can't fault the HN Mod team since they were my coworkers and they're a very solid bunch.
ydnaclementine 8y ago
also affects android?
- jsgo 8y ago
  presumably iOS as well, though in both cases they have native Chase apps which they'll push you towards.
bjnord 8y ago
I wonder if the "Required operating systems" (Windows / Mac OS X) is really true. Just checked again with my Chromebook (Chrome OS 72) and it worked fine, as it has been.
JohnFen 8y ago
So, in other words, Chase is no longer offering a web presence. Good to know.
hundchenkatze 8y ago
I was able to log in with Firefox from Linux, no user-agent switching. A similar claim was made against Apple recently.[0] In that case the redditor was able to log in at a later time. Maybe you triggered a false positive in their security checks. edit: Chase has had this "ban" against *nix in place since 2016 [1]. [0] https://www.reddit.com/r/linux/comments/atc0av/apples_apple_id_management_site_blocks_linux/ https://www.reddit.com/r/linux/comments/atc0av/apples_apple_... [1] https://web.archive.org/web/20160731113350/https://www.chase.com/digital/resources/privacy-security/security/system-requirements https://web.archive.org/web/20160731113350/https://www.chase...
- bifrost 8y ago
  I used the site a few months ago, this is a recent change. IE: I login and pay my credit card regularly...
kj4ips 8y ago
I am able to login with Firefox 64.0.2 on fedora. If they are doing user-agent filtering, they either don't target me, or they backed it off due to the hitrate.
- bifrost 8y ago
  likely.
joekrill 8y ago
All they are saying here is "these are the browsers/OSes we can offer support for, and that we test our site with". I mean they specifically say: > Some features and functions may not operate properly with unsupported browser versions. I don't understand why folks are so surprised this works elsewhere, or why anyone is getting super upset about this. If they were filtering based on user agent and explicitly preventing it from working for you when it otherwise probably would, then I could see the issue (ahem Apple icloud, anyone?). But this isn't that.
- hundchenkatze 8y ago
  I don't think anyone posting that it's working for them is surprised. Many were refuting the original title, which claimed that Chase had banned non-Windows and non-macOS users from logging in. edit: punctuation
  - joekrill 8y ago
    Ah the title changed? That makes sense, then. I only saw it as "System requirements".
    - bifrost 8y ago
      yep, I posted with a different one.
- bifrost 8y ago
  When "login" is a feature that fails and they tell you to use another OS, thats a BIG fail for me.
aboutruby 8y ago
Pretty sure this is only to point out that they don't support Linux. I really can't see any company say that they support "Linux" for their website with all the different flavors out there. Probably the best they can do is support some versions of Ubuntu but even that could incur a large cost. Or like most websites, not specify an operating system and let the browsers do what they do best.
deleted 8y ago
[deleted]
abalos 8y ago
This seems like it might have been a bug. Yesterday I saw this issue on Chrome + Linux and am now able to log in.

43 points by bifrost 8y ago

The TLDR on this is -> I tried to login to my Chase account today, I've been a customer for over a decade or so and this wasn't an unusual occurrence. It kept redirecting me to use the Android/iOS app or check the system requirements. I tried a couple times, I even used a different browser. Lo and behold I found out that they don't support my operating system for some reason (I use FreeBSD) and they also don't support Linux. I'm tempted to close my Chase accounts but I kinda like getting Amazon points. This reminds me of the 1990s... I should add, installing a user agent switcher lets me login, so they're just being rude.

taylodl 8y ago
The browser is the platform. It's very surprising to see a Fortune 20 company making this a requirement in 2019?
- teilo 8y ago
  Generally that means they are more likely to do something this bone-headed, not less. Especially if they are a bank.
arthurjj 8y ago
> I should add, installing a user agent switcher lets me login, so they're just being rude. Thanks for posting a workaround
deleted 8y ago
[deleted]
sparrish 8y ago
I can still log in from Linux (Ubuntu) just fine and I'm not doing any user-agent spoofing.
- bifrost 8y ago
  Maybe you're lucky?
jsgo 8y ago
which browser are you using? From the anecdotes here, it looks like Firefox works on at least Debian and Fedora, so maybe Firefox does something with the user agent to prevent saying what platform it is on.
- bifrost 8y ago
  Latest FFox, built from src.

ziddoap 8y ago

I looked briefly but wasn't able to find a posted reason for the requirements. Are you aware of why these requirements were put in place? What an odd thing to see from a webpage in 2019.

bifrost 8y ago
I looked, it appears to be "management is braindead" so I don't have a lot more than that. I've also tweeted at them so we'll see what they come up with.

mcstafford 8y ago

This typifies my most common use of VirtualBox. https://www.virtualbox.org https://www.virtualbox.org

jxcl 8y ago

I am still able to log in to my chase account with Firefox on Debian. I don't have any user agent switching going on.

kuhhk 8y ago

The linked page includes Mac OSX Yosemite as an option, and I've logged into Chase with a Mac for years. This title doesn't sound correct...

lainga 8y ago
What's the difference between OS X and OSX Yosemite?
- paste0x78 8y ago
  OSX was used originally to just describe version 10, a big change to the OS which broke backwards compatibility. Now its used loosely to describe any version above 9. Each point version of OSX has a codename, Yosemite is v10.10. The latest version 10.14.x has the name Mojave. Apple recently rebranded OSX to macOS, possibly to have a version number higher than 10 some day. https://en.wikipedia.org/wiki/MacOS#Mac_OS_X https://en.wikipedia.org/wiki/MacOS#Mac_OS_X
  - jsgo 8y ago
    > Apple recently rebranded OSX to macOS, possibly to have a version number higher than 10 some day. that may be, I figured it had more to be in line with tvOS, watchOS, and iOS. having somethingOS for everything except for one being OSsomething just seemed oddball enough for them to want to bring it in line. In theory you could have 10.1234567890 for a release and retain OSX if that was the concern. I think everyone would hate them for it, but I don't think there's anything preventing it.
mwexler 8y ago
I think the title benefits from quotes: non-"Windows/OS X" users. IE, anything other than mainstream Windows or OS X.
bifrost 8y ago
The title was changed; I can't fault the HN Mod team since they were my coworkers and they're a very solid bunch.

ydnaclementine 8y ago

also affects android?

jsgo 8y ago
presumably iOS as well, though in both cases they have native Chase apps which they'll push you towards.

bjnord 8y ago

I wonder if the "Required operating systems" (Windows / Mac OS X) is really true. Just checked again with my Chromebook (Chrome OS 72) and it worked fine, as it has been.

JohnFen 8y ago

So, in other words, Chase is no longer offering a web presence. Good to know.

hundchenkatze 8y ago

I was able to log in with Firefox from Linux, no user-agent switching. A similar claim was made against Apple recently.[0] In that case the redditor was able to log in at a later time. Maybe you triggered a false positive in their security checks. edit: Chase has had this "ban" against *nix in place since 2016 [1]. [0] https://www.reddit.com/r/linux/comments/atc0av/apples_apple_id_management_site_blocks_linux/ https://www.reddit.com/r/linux/comments/atc0av/apples_apple_... [1] https://web.archive.org/web/20160731113350/https://www.chase.com/digital/resources/privacy-security/security/system-requirements https://web.archive.org/web/20160731113350/https://www.chase...

bifrost 8y ago
I used the site a few months ago, this is a recent change. IE: I login and pay my credit card regularly...

kj4ips 8y ago

I am able to login with Firefox 64.0.2 on fedora. If they are doing user-agent filtering, they either don't target me, or they backed it off due to the hitrate.

bifrost 8y ago
likely.

joekrill 8y ago

All they are saying here is "these are the browsers/OSes we can offer support for, and that we test our site with". I mean they specifically say: > Some features and functions may not operate properly with unsupported browser versions. I don't understand why folks are so surprised this works elsewhere, or why anyone is getting super upset about this. If they were filtering based on user agent and explicitly preventing it from working for you when it otherwise probably would, then I could see the issue (ahem Apple icloud, anyone?). But this isn't that.

hundchenkatze 8y ago
I don't think anyone posting that it's working for them is surprised. Many were refuting the original title, which claimed that Chase had banned non-Windows and non-macOS users from logging in. edit: punctuation
- joekrill 8y ago
  Ah the title changed? That makes sense, then. I only saw it as "System requirements".
  - bifrost 8y ago
    yep, I posted with a different one.
bifrost 8y ago
When "login" is a feature that fails and they tell you to use another OS, thats a BIG fail for me.

aboutruby 8y ago

Pretty sure this is only to point out that they don't support Linux. I really can't see any company say that they support "Linux" for their website with all the different flavors out there. Probably the best they can do is support some versions of Ubuntu but even that could incur a large cost. Or like most websites, not specify an operating system and let the browsers do what they do best.

deleted 8y ago

[deleted]

abalos 8y ago

This seems like it might have been a bug. Yesterday I saw this issue on Chrome + Linux and am now able to log in.