> Such a functionality would mean that they stored your failed request in some sort of database, a database that they later used to send you a personalized mark

> Such a functionality would mean that they stored your failed request in some sort of database, a database that they later used to send you a personalized marketing email. I don't think this kind of thing would need (or even benefit from) actual voice recordings when it comes to the "new functionality" part of things. I would expect something more like a running tally of the X most common failed interactions after running the transcript through a fuzzy-match filter, and a long list of accounts associated with each.