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Yes, if you use too much bandwidth a business rep will reach out to you and tell you that you must upgrade to a per gb plan to continue using their service. In

by leafo 8y ago

Yes, if you use too much bandwidth a business rep will reach out to you and tell you that you must upgrade to a per gb plan to continue using their service. In my case, I think I was at about 40TB a month

dxhdr 8y ago
That's what I was suspecting but couldn't find any claims of that on their site. Is a per-gb plan different from Enterprise? How much do they charge per gb?
jgrahamc 8y ago
If one of our reps told you that you are forced to upgrade then I would like to see that email because you will not be forced into upgrading.
- celsoazevedo 8y ago
  I'm happy with CF's service and this isn't a complaint. I was serving ~80TB of data (mostly in South America) and paying 80 or so dollars/month, so I completely understand why I was contacted. But I keep seeing these messages that people aren't forced to upgrade and that traffic is truly unlimited... This was the first email: https://www.celsoazevedo.com/files/2019/01.png https://www.celsoazevedo.com/files/2019/01.png I then replied that I couldn't afford an Enterprise plan and that I understood about the costs of serving 80TB. I was offered a $3000 plan: https://www.celsoazevedo.com/files/2019/02.png https://www.celsoazevedo.com/files/2019/02.png I explained that 3k was too expensive for me, but I would be fine with something up to $500 even if that meant less POPs/features. Or I could leave Cloudflare too. The price dropped to $1500: https://www.celsoazevedo.com/files/2019/03.png https://www.celsoazevedo.com/files/2019/03.png I asked for a few days so I could move some heavy files (under the 512MB limit) to a ~$120 OVH server and reduced CF's usage to under 2TB/month. Again, I'm not complaining. I still use CF's service (last month I used over 150TB with Backblaze B2), but it's true that some users receive emails telling them to upgrade and that sometimes these emails imply that the site will be kicked out if nothing is done.
  - ambicapter 8y ago
    Other than, "please reply" I don't see where you were forced to upgrade.
    - celsoazevedo 8y ago
      Check the other two screenshots. The reason for the email was the bandwidth I was using. Since I could only spend up to $500/month, I asked if they had any plan inside my budget. I was open to have less features, less POPs or POPs only in cheaper places (eg: US or EU). If not, and since I couldn't afford the $3000 plan, I would have to leave the service and move everything to a new server (I was using a VPS, was in a place with bad internet, and asked for a few days to migrate everything). The 3rd screenshot shows their reply to this: > At the moment we offer the plans that are listed on our website and the Business Plus plan, which I cannot offer for less than $1500. If this is not an option for you please let me know when you have moved your traffic to a new server. English is not my native language, so I might be missing something here. I understood it as "it's either the $1500 plan or leave the service". As I said, traffic costs money and I don't really expect unlimited bandwidth. I'm also aware that it using something like Cloudfront would cost more than $1500. I only replied to jgrahamc because he asked for the example and because it's not first time that I see CF people saying bandwidth is not a reason to force an upgrade. Since Matthew (CEO) and and jgrahamc (CTO) keep saying that bandwidth is not an issue, I assume that they don't know about these emails.
      - jgrahamc 8y ago
        And I appreciate you sharing this. We are looking into this internally. This _should not_ happen.
      - krn 8y ago
        > The reason for the email was the bandwidth I was using. Since I could only spend up to $500/month, I asked if they had any plan inside my budget. I was open to have less features, less POPs or POPs only in cheaper places (eg: US or EU). As of October 2018, Hetzner is the best choice in such scenario[1]: "Hetzner Online has permanently removed the traffic limitation for all Dedicated Root and Managed Servers with 1G Uplink. This means that outgoing traffic is now unlimited and free of charge. Therefore, we will no longer throttle the connection if you have higher levels of traffic. In the past, if you permanently wanted to exceed the traffic limit on your server, you could pay an extra fee for each additional terabyte of traffic you used. But now this is not necessary. We will no longer invoice you for using more traffic." [1] https://www.hetzner.com/news/traffic-limit/ https://www.hetzner.com/news/traffic-limit/

by leafo 8y ago

dxhdr 8y ago

That's what I was suspecting but couldn't find any claims of that on their site. Is a per-gb plan different from Enterprise? How much do they charge per gb?

jgrahamc 8y ago

If one of our reps told you that you are forced to upgrade then I would like to see that email because you will not be forced into upgrading.

celsoazevedo 8y ago
I'm happy with CF's service and this isn't a complaint. I was serving ~80TB of data (mostly in South America) and paying 80 or so dollars/month, so I completely understand why I was contacted. But I keep seeing these messages that people aren't forced to upgrade and that traffic is truly unlimited... This was the first email: https://www.celsoazevedo.com/files/2019/01.png https://www.celsoazevedo.com/files/2019/01.png I then replied that I couldn't afford an Enterprise plan and that I understood about the costs of serving 80TB. I was offered a $3000 plan: https://www.celsoazevedo.com/files/2019/02.png https://www.celsoazevedo.com/files/2019/02.png I explained that 3k was too expensive for me, but I would be fine with something up to $500 even if that meant less POPs/features. Or I could leave Cloudflare too. The price dropped to $1500: https://www.celsoazevedo.com/files/2019/03.png https://www.celsoazevedo.com/files/2019/03.png I asked for a few days so I could move some heavy files (under the 512MB limit) to a ~$120 OVH server and reduced CF's usage to under 2TB/month. Again, I'm not complaining. I still use CF's service (last month I used over 150TB with Backblaze B2), but it's true that some users receive emails telling them to upgrade and that sometimes these emails imply that the site will be kicked out if nothing is done.
- ambicapter 8y ago
  Other than, "please reply" I don't see where you were forced to upgrade.
  - celsoazevedo 8y ago
    Check the other two screenshots. The reason for the email was the bandwidth I was using. Since I could only spend up to $500/month, I asked if they had any plan inside my budget. I was open to have less features, less POPs or POPs only in cheaper places (eg: US or EU). If not, and since I couldn't afford the $3000 plan, I would have to leave the service and move everything to a new server (I was using a VPS, was in a place with bad internet, and asked for a few days to migrate everything). The 3rd screenshot shows their reply to this: > At the moment we offer the plans that are listed on our website and the Business Plus plan, which I cannot offer for less than $1500. If this is not an option for you please let me know when you have moved your traffic to a new server. English is not my native language, so I might be missing something here. I understood it as "it's either the $1500 plan or leave the service". As I said, traffic costs money and I don't really expect unlimited bandwidth. I'm also aware that it using something like Cloudfront would cost more than $1500. I only replied to jgrahamc because he asked for the example and because it's not first time that I see CF people saying bandwidth is not a reason to force an upgrade. Since Matthew (CEO) and and jgrahamc (CTO) keep saying that bandwidth is not an issue, I assume that they don't know about these emails.
    - jgrahamc 8y ago
      And I appreciate you sharing this. We are looking into this internally. This _should not_ happen.
    - krn 8y ago
      > The reason for the email was the bandwidth I was using. Since I could only spend up to $500/month, I asked if they had any plan inside my budget. I was open to have less features, less POPs or POPs only in cheaper places (eg: US or EU). As of October 2018, Hetzner is the best choice in such scenario[1]: "Hetzner Online has permanently removed the traffic limitation for all Dedicated Root and Managed Servers with 1G Uplink. This means that outgoing traffic is now unlimited and free of charge. Therefore, we will no longer throttle the connection if you have higher levels of traffic. In the past, if you permanently wanted to exceed the traffic limit on your server, you could pay an extra fee for each additional terabyte of traffic you used. But now this is not necessary. We will no longer invoice you for using more traffic." [1] https://www.hetzner.com/news/traffic-limit/ https://www.hetzner.com/news/traffic-limit/