Some clients will feel ignored, even if you don't regurgitate the same stuff over and over again while there's no new useful information to disseminate (or not

Some clients will feel ignored, even if you don't regurgitate the same stuff over and over again while there's no new useful information to disseminate (or not had the time to properly write it up). At my job, I wrote a small slack bot that'll ping the person who is dealing with the status page/customer impact, it'll ask "I'm posting an automated update in 15 minutes, would you like that or do you have a full size one?" That way, in the heat of a fire, nobody forgets about the client's status page updates. It works rather well.