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I'm honestly not sure which. My favorite local fish place has a webpage with a "menu" link at the top that goes to .. a long scrolly list WITH PRICES. HOLY SHIT

• TeMPOraL 8y ago
  Your local place probably doesn't have enough competition yet to be forced to become customer-hostile. As for who decides, it's always the developers. Mainstream users have no context for tech, they accept what they're given, thinking this is how things are supposed to be.
  • pjc50 8y ago
    > doesn't have enough competition yet to be forced to become customer-hostile. This is an amazing statement of the post-consumerist economy. It sounds contradictory but it feels like it has to be true.
    • TeMPOraL 8y ago
      I guess it might sound contradictory if one assumes that more competition is always better for the consumer, without considering how competition works. What competitive pressure does is continuously minimize everyone's margins, forcing companies to figure out new strategies of making money in order to survive. Being the best vendor from customer's point of view is one approach, but not the only one - and not necessarily most efficient. Other effective approaches include: reducing quality, marketing, more marketing, dishonest marketing, dark UX patterns, planned obsolescence, vendor lock-in, increasingly complicated business modes. Now the kicker is, once somebody uses one of those "dark" approaches to get ahead, everyone else is forced to follow suit or risk getting outcompeted.