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There are other companies that offer enterprise support for Elasticsearch (e.g. https://sematext.com/support/elasticsearch-production-support/ https://sematext.
by otisg 8y ago
There are other companies that offer enterprise support for Elasticsearch (e.g. https://sematext.com/support/elasticsearch-production-support/ https://sematext.com/support/elasticsearch-production-suppor...) as well as training an such. No loss for ES users there.
- ousta 8y agowell it is not same. vendor support and third party services (aka support). you can influence the product through support and through being a direct customer.
- otisg 8y agoYou would think so, but that is not how it works with Elastic and lots of it customers. I have heard that from N of their (ex-)customers. I get why this happens for them. There is a certain vision and goal, and anything that doesn't align is a nuisance. This is part business part philosophy, culture, and brand you want to build in and around your business.